Returns, refunds and damaged items

Why we can't take returns

Every item in your team store is printed or embroidered just for you. Because of that, we can't accept returns or exchanges for size, color, or name/number spelling. You'll see this note right above the Pay now button too:

> Made just for you: every item is printed or embroidered to order, so we can't accept returns or exchanges for size, color or spelling. Please double-check sizes, colors and names above before you pay. Damaged or defective? Contact us within 5 business days and we'll make it right.

Before you pay, please double-check:

• Sizes
• Colors
• Names and numbers, letter by letter

Damaged or defective items

If something arrives damaged or defective, we'll make it right.

1. Email [email protected] within 5 business days of getting your order.
2. Include your order number and a photo of the problem.
3. We'll look at it and replace or repair the item at no cost to you.

This doesn't cover a wrong size that was picked, or a name typed wrong at checkout.

Changing or canceling an order

Contact us right away at [email protected]. Once your order goes into production, it can't be changed or canceled. There's no cancel button on the order page.

What a refund looks like

If your order is canceled and refunded, we email you with the subject "Refund processed — Order [number]." It shows the refund amount.

• Money paid by card goes back to that same card. It may take a few business days to show up, depending on your bank.
• Money paid with a team gift card goes back onto that gift card.

Your order page will also show a line like "Refunded $42.00 to Visa ••4242 on [date]." If only part of your order is refunded (for example, one damaged item), check your order page for the current status and reply to a previous order email if you're not sure what happened.

Questions? Email [email protected].